CVE-2024-57726

SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.

Score

CVSS 3.1 9.9 Critical

Status

Analyzed - cve@mitre.org

Published

2025-01-15

Last modified

2026-08-04

Known exploited (CISA KEV)

since 2026-04-24, action due 2026-05-08: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.

Weaknesses

CWE-862

Affected products

• Simplehelp (Simple-help)

References

• https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
• https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
• https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57726
• https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-hig…
• https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforce